When did you start your career in support and why? What’s your favorite thing about working in support?
In my previous post, On Motivation And Commitment, I outlined my professional path to working in support. But for this writing challenge, I’d like to elaborate more on what it was about this job that made me think it could be my career.
And because of that, I do not like making decisions. I consider every variable, consult all of the research available to me, and run any tests I can think of that could give me extra information. I torment myself mentally with all of the possible outcomes, wondering which one will result in the least chance of failure or negative consequences. This happens whether I’m choosing a sandwich off of a menu or choosing which university to attend. Big or small, decisions slow me down. And I’m working on becoming more agile.
It feels so good to be indispensable. To reach a level of mastery with something that becomes a part of who you are. To be that person that others go to when they need help with your area of expertise. Your individual job security in part depends on your own ability to fill niches, to excel in your niche, and to always be willing to use these skills to help others.
It feels feels good, that is, until you’re on vacation. Just as you’re slapping on your sunscreen and are about to hit the sand… your phone blows up. Now is not a good time to be needed! Suddenly, the niche feels a little small. A little busy. A little overwhelming.